Warranty Program Overview:
Columbia River Electric Maintenance (CREM) warrants and stands behind our quality! Therefore, CREM is proud to offer a final Product free of defect in materials and workmanship under normal and proper use effective for up to one (1) year from date of completion and acceptance of the entire project. In the event of a defect as a direct result of CREM’s workmanship, CREM agrees to correct, repair and/or replace, at our discretion, defective materials and/or equipment at CREM’s expense for material and labor without additional expense to the Owner. CREM is not liable for indirect or consequential damages, including without limitation, associated with Owner’s loss of use, lost sales, or profits. The remedies provided herein are the exclusive remedies under the Warranty Program. CREM reserves the right to repair or replace equipment at the prorated fair market value of the equipment damaged.
See below for more details regarding CREM Warranty Program where applicable in the Scope of Work:
CREM warrants to the Owner that Product will be free from defect in material and workmanship for the time period up to one (1) year from final date of completion and acceptance. During the warranty period, CREM shall restore any defective operating system in Scope to factory default or replace at no charge, provided the product has been used as originally intended. Warranty is limited to the repair or replacement, at CREM’s option, of Product that fails due to defect in material or workmanship. CREM reserves the right to replace product under this Warranty Program with new or remanufactured product. The repaired or replacement shall be warrantied under the terms of this Warranty Program for the remainder of the original one (1) year or ninety (90) days, whichever is longer.
This warranty does not cover damage associated with sustained over-voltage, vandalism, theft, normal wear and tear, obsolescence, abuse, or catastrophic events. Remedies identified within this agreement are the exclusive remedies under this warranty. Claims must be made within ten (10) business days of damage or loss and CREM shall have up to forty-eight (48) hours to respond to claim. CREM reserves the right and shall have reasonable access to the site within reasonable time of a warranty claim. CREM will not reimburse Owner for repairs should Owner not allow CREM forty-eight (48) hours for repairs or to make arrangement for repairs.
Warranty Claim Procedure:
In the event of Product workmanship or material defect, Owners may call CREM’s main office at 509-215-2736. Office hours are from 7am-5:30pm Monday-Thursday. Owners may also find us on the web at www.crem-inc.com to submit a comment for our customer service team. Lastly, Owners may contact us or submit applicable documentation via mail to the below address:
Columbia River Electric Maintenance
Attn: Warranty Claim
9343 W Brinkley Road
Kennewick, WA 99338